ClubWPT to PlayWPT Migration Guide

If you are existing ClubWPT player you probably know that in the beginning of 2017 a brand new PlayWPT website will open doors. What that means to existing ClubWPT players and what to expect? How to move to new website and if there is a reason for doing this? Let’s find out!

What is PlayWPT?

PlayWPT.com is a new poker room provided by World Poker Tour. The difference from ClubWPT is that PlayWPT will be available worldwide. ClubWPT was available to certain states and countries only and this new room will be worldwide.

PlayWPT™ is an exciting, brand new, state-of-the-art social gaming casino platform brought to you by the World Poker Tour®. All free-to-play Play Chips poker games that used to be available on ClubWPT™ will now be available exclusively on PlayWPT.

PlayWPT

NOTE: ClubWPT's VIP poker games and features will remain at ClubWPT.com – and there are exciting changes and improvements coming to the ClubWPT platform as well!

Before Upgrading to PlayWPT's New Platform:

  • When can I start playing at PlayWPT?

    PlayWPT is up and running now! Join the fun at www.playwpt.com.

  • Why are you moving to a new platform and using a new name?

    The new PlayWPT platform is designed to bring more fun than ever to free-to-play poker. PlayWPT offers a more robust, colorfully vibrant, exciting place for poker that we feel is the premiere free-to-play poker offering available. We have chosen the name PlayWPT to distinguish it from ClubWPT, our subscription-only service.

  • How long will I be able to continue playing free-to-play Play Chips games at ClubWPT?

    PC games at ClubWPT will remain available until 12/31/2016.

  • What happens to all my Play Chips that I've won or purchased at ClubWPT?

    After 12/31/2016, Play Chips won or purchased at ClubWPT will no longer be available. However, if you act now, ClubWPT players can claim an exclusive, one-time bonus offer to receive the new virtual currency we will be using at PlayWPT, called Gold.

  • How long do I have to make purchases at ClubWPT?

    Play Chips will no longer be available for purchase at ClubWPT starting 11/7/2016.

  • How long do I have to accept or claim the promotional Gold you're offering? ('Gold' is the name of the currency used at PlayWPT.com) How do I take advantage of this promotion, exactly?

    You have until 12/31/2016 to claim the promotional Gold being offered. To claim your promotional Gold offering, simply create an account on PlayWPT using the same email address that you used on ClubWPT. Once you validate your email, your promotional Gold will be deposited into your PlayWPT account.

How Upgrading to PlayWPT's New Platform Works:

  • Will I need to create a new account?

    Yes, you will need to create an account on PlayWPT.

  • How do I get started at PlayWPT, exactly? What do I need to do?

    To get started on PlayWPT, you will need to create a new account on www.playwpt.com. To claim your promotional Gold offering, you must use the same email address that you used on ClubWPT. Once you validate your email, your promotional Gold will be deposited into your account, allowing you to play right away!

  • Can I keep my old username and account information?

    You will need to create a new username and password when you create your new PlayWPT account. Provided it hasn't been taken yet, you may use your old username from ClubWPT.

  • I forgot my password. How can I find out what my password is?

    Your password is encrypted for your privacy and protection. Even we can't see what your password is. If you've forgotten your password, just click on the "Forgot Password" link when logging into your account. You will be prompted to enter the email address you used to create your account, then you can reset your password by following the instructions you subsequently receive via email.

  • What if I don't want to move to the new platform?

    We're sorry, but Play Chips games will no longer be available at ClubWPT after 12/31/2016. All free-to-play Play Chips games will be available only at PlayWPT.

  • What do I do if I experience technical difficulties?

    Please refer to the general FAQ for PlayWPT at www.playwpt.com/faq.html.

  • Where can I find general instructions and information on how to play at PlayWPT?

    Please refer to the general FAQ for PlayWPT at www.playwpt.com/faq.html.

After Upgrading to PlayWPT's New Platform:

  • Are the same poker and blackjack games available at PlayWPT? (Stakes/buy-ins & types of poker games, etc.)

    There are more poker games available than ever at PlayWPT. Use the tabs in the lobby to find the ring games, sit and go's, tournaments, stakes, and players that are right for you. At this time, the only poker variant available at PlayWPT is No-Limit Texas Hold'em. There are no blackjack games available yet. Stay tuned, though. We look forward to expanding your options soon.

  • Will the schedule of tournaments be the same at the new PlayWPT?

    There will be a new schedule of tournaments at PlayWPT. You will have a wide variety of choices with all kinds of structures and formats. We're confident you'll be satisfied with the tournament schedule.

  • Are there any other non-poker games available at the new PlayWPT?

    Yes! We currently offer Timeslots™ slot games in addition to poker at PlayWPT. We look forward to expanding our game options soon.

  • How can I find the type of game I want to play easily?

    In the PlayWPT poker lobby, you have many options to help you find a game you want to play. You can select the ring game tab, from which you can select low, medium, or high stakes as well as two-, six-, or nine-handed tables; All In or Fold games, Sit & Go tournaments, and regular tournaments. For quickest seating, you may select "Quick Play," which will take you directly to a ring game in progress with variable stakes determined upon your Gold balance.

  • Can I use my own image for an avatar?

    No, but you can choose from many new, cool hand-drawn avatars. Look out for more, including special holiday and promotional avatars!

  • I don't like the avatar you gave me. Am I stuck with it or can I change it? How?

    You may purchase additional avatars using Gold in the PlayWPT Store. Once you have additional avatars, you can change them in your Personal Center by clicking on your avatar in the upper left hand corner, selecting "Avatar," clicking on the avatar of your choice, then clicking "OK."

  • What are Gold and Silver? How do I use them?

    Gold and Silver are the virtual currencies used to play games at PlayWPT. Silver is our currency for our slots games. You can win free Gold and Silver daily at PlayWPT, or you can purchase Gold at the PlayWPT Store. You can also purchase Silver using Gold in the Store, as well. The appropriate amount of Gold or Silver will be deducted from your balance when you have selected your table (Gold) or made your slot spin (Silver).

  • Can I chat with other players at the tables?

    PlayWPT does not currently offer live chatting at our tables. We do offer a fun variety of animated emojis you can use to express your feelings while playing the tables.

  • How can I use the Lucky Spin to win free Gold?

    The Lucky Spin is your way to earn more Gold at PlayWPT. To win free Gold, simply go to the poker section of PlayWPT. Periodically you can take advantage of a free Lucky Spin which will award you a variable amount of Gold to use to play in our poker games. You can also purchase additional Gold in random amounts by purchasing additional spins and multipliers.

  • How does Quick Play work?

    For the fastest possible seating, you may select "Quick Play," which will take you directly to a ring game in progress with variable stakes determined upon your Gold balance.

  • What is the Message Center and how does it work?

    The Message Center is where you may receive communications from PlayWPT regarding your account. To check your messages, just click on the button displaying an envelope in the upper right hand corner of the lobby.

  • How can I make the table bigger for easy viewing?

    You may enlarge the table to full screen size by clicking on the full screen box directly to the right of the "Store" button. To return to the normal size, click the button again or press your keyboard's ESC button.

  • What are Levels and what do they mean?

    Your Level determines your Reward Points Multiplier, helping you earn Reward Points faster. For more information, please see our Rewards FAQ at www.playwpt.com/rewards_faq.html.

  • What are Reward Points and how are they used?

    WPT Rewards is an exciting player rewards program that gives you exclusive benefits as you accumulate Reward Points and redeem prizes from our Rewards Store. This is our way of thanking you for your loyalty and support. Over time we will offer additional options to redeem your Reward Points. For more information, please see our Rewards FAQ at www.playwpt.com/rewards_faq.html.

  • What are Boosters?

    You can purchase boosters at PlayWPT to increase the amount of Gold you earn from your daily free spin in multiple amounts for 30 days. For example, if you purchase a 20X booster, a free spin awarding 500 Gold would actually award you 10,000 Gold. You would get the same boost every day for 30 days from the date of purchase.

  • What are Lucky Spin Tickets?

    Spin Tickets are used for Premium Spins that award you 100X more Gold than your free Lucky Spins. One Spin Ticket gives you one Premium Spin. Lucky Spin Tickets can be purchased in our store.

  • What forms of payment do you accept?

    PlayWPT currently accepts payments via your VISA, MasterCard, or Discover card.

  • Do you offer a Leaderboard? How does it work?

    PlayWPT features a detailed and fun weekly leaderboard that encourages the spirit of competition. Inside, you can sort by categories to see who has won the most hands, who has won the biggest pots, and who has accrued the most chips. If you signed up using Facebook, you can filter it down to friends only, as well.

  • How do I access the slot games that are locked?

    The more you play and the higher the stakes, the higher your levels will go. Currently, you can access our Dinosaurs slot game immediately. After you reach level 5, you can also access Mayan Ruins. After you reach level 10, you gain access to World War. More slots are coming soon.

  • How can I win free Gold for poker play?

    To win free Gold, simply go to the Poker section of PlayWPT. Every 24 hours, you can take advantage of a free Lucky Spin which will award you a variable amount of Gold to use to play in our poker games.

  • How can I win free Silver for slot play?

    To win free Silver, simply go to the Slots section of PlayWPT. Periodically you will be prompted to pull the lever on a slot machine that will award you free silver to play. Be sure to return daily, as daily successive spins award higher amounts of Silver. When you miss a day, the number falls back and you will need to start again.